Refund Policy
Last updated: 11 March 2026 · FINVYR
This Refund Policy governs all subscription purchases made for Finvyr, operated by Aqryn Technologies. We want you to be completely satisfied with your purchase. Please read this policy carefully before upgrading your plan.
1. Free Plan
The Free plan is available at no cost and requires no payment details. There is nothing to refund for Free plan usage. You may use the Free plan indefinitely without any obligation.
2. 7-Day Money-Back Guarantee
If you upgrade to a paid plan (Individual or Pro) and are not satisfied with the Service, you may request a full refund within 7 calendar days of your first payment. To request a refund, email support@finvyr.com with the subject line "Refund Request" and include your registered email address and reason. Approved refunds are processed within 5–7 business days to your original payment method.
3. Refunds After 7 Days
After the 7-day window, subscription payments are non-refundable. This applies to monthly renewals as well. If you forget to cancel before a renewal, we will consider refund requests on a case-by-case basis — contact us within 48 hours of the renewal charge.
4. Cancellation
You may cancel your subscription at any time from Settings → Billing in your Finvyr dashboard, or by emailing support@finvyr.com. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then. No partial-month refunds are issued for mid-cycle cancellations.
5. Automatic Renewal
Paid subscriptions renew automatically at the end of each billing cycle using the payment method on file. You will receive a reminder email 3 days before each renewal. It is your responsibility to cancel before the renewal date if you wish to stop.
6. Failed Payments
If a recurring payment fails, we will retry the charge up to 3 times over 7 days. During this period your account remains active. If payment remains unsuccessful, your account is downgraded to the Free plan and your data is retained. No late fees or penalties apply.
7. Exceptional Circumstances
In cases of extended service outages (more than 72 consecutive hours of total unavailability) directly caused by us, affected users may be eligible for a pro-rata credit or refund for the affected period, applied to the next billing cycle or issued as a refund at our discretion.
8. Dispute Resolution
If you believe you have been charged incorrectly, please contact us at support@finvyr.com before initiating a chargeback with your bank or card issuer. Unwarranted chargebacks may result in account suspension. We are committed to resolving genuine billing disputes quickly and fairly.
9. GST & Tax Invoices
Finvyr subscription fees are subject to applicable GST under Indian tax law. A GST invoice will be issued for all paid transactions upon request. Please note that subscription invoices from Aqryn Technologies are entirely separate from invoices you create for your own clients within the platform.
10. Contact for Refund Requests
Email: support@finvyr.com · Subject line: "Refund Request" · Please include your registered email, plan name, payment date, and reason. We aim to respond to all refund requests within 1 business day.
Quick Summary
- ✓Full refund within 7 days of first payment — no questions asked
- ✓Cancel anytime — no lock-in, no penalty
- ✓Access continues until end of billing period after cancellation
- ✓Data retained on Free plan after downgrade
- ✓Billing disputes resolved within 1 business day